How do you register a visitor at your condo using an app? Open your condo’s app, choose to invite a visitor, enter their name, visit date and time (and car plate if they are driving), then share the pass with your guest. When they arrive, they scan the QR code or their plate is recognised at the barrier, and you get a notification. It takes less than a minute and saves your guest from queueing at the guardhouse.
More Singapore condos are replacing the guardhouse logbook with visitor apps. If your estate has just switched, or you are new to it, this guide walks you through the process and answers the questions residents ask most.
Why register visitors in advance?
- No queue for your guests. Pre-registered visitors walk or drive straight in.
- Better security. Guards know your visitor is genuine because you vouched for them.
- Less personal data at the gate. Your guest does not need to write details in a logbook or hand over their IC.
- Peace of mind. You get a notification when your guest arrives.
Step-by-step: inviting a visitor
The exact screens differ between apps, but the steps are usually the same. Here is how it typically works in the myCondo app.
- Open the app and go to Visitors. Choose the option to add or invite a visitor.
- Enter your guest’s name. Use the name they will give at the gate if the guard needs to check.
- Add a mobile number. This lets you share the pass and helps the guard contact your guest if needed.
- Choose the date and time. Set when your guest is expected and how long the pass should last. A shorter window is safer.
- Add the car plate if they are driving. If your condo has licence plate recognition, the barrier opens automatically when the plate is read.
- Confirm and share the pass. Send the QR pass or link to your guest through a messaging app.
- Wait for the arrival notification. You will be alerted when your guest checks in.
What to enter for different visitors
| Visitor type |
Pass type |
Tips |
| Friends or family for dinner |
One-time pass for the evening |
Add car plates; invite each household separately for a big gathering |
| Overnight guests |
Multi-day pass |
Set the end date to the day they leave |
| Helper, tutor or caregiver |
Recurring pass on set days and times |
Add an end date and review every few months |
| Aircon servicing or repair |
One-time pass |
Enter the company name and expected arrival time |
| Renovation contractor |
Contractor pass via the managing agent |
Usually issued with the renovation permit, not by residents |
| Food or parcel delivery |
Delivery registration or approval on arrival |
Follow your estate’s delivery rules |
What your guest does on arrival
Arriving on foot
Your guest opens the QR pass on their phone and scans it at the reader at the pedestrian gate or lobby. Many condos use smart door stations such as the Akuvox X915S, which reads QR codes as well as residents’ faces, cards, PINs and Bluetooth credentials. The door opens if the pass is valid for that time and entrance.
Arriving by car
If you added the car plate, a licence plate recognition camera at the barrier reads it and lets your guest in. myCondo integrates with LPR cameras from partners such as Dahua Technology and Hikvision, so the plate you register in the app is added to the allowed list for that visit only.
If something does not work
Your guest can go to the guardhouse. The guard can look up the visitor by name in the system and confirm with you if needed.
Approving visitors who were not registered
Sometimes a visitor arrives unannounced. Instead of the guard calling your home phone, you may receive an app notification or call. You can then:
- Approve the visitor, and the guard lets them in.
- Decline if you do not know them.
- Open the gate remotely, if your condo allows it, for example for a family member who arrived early.
Recurring passes for helpers and tutors
For people who visit regularly, such as a part-time helper, tutor, therapist or caregiver, a recurring pass saves you from inviting them every time. Set the days and times they usually come, and an end date. Review recurring passes every few months and cancel any that are no longer needed. This keeps access tidy and secure.
Safety tips
- Share passes only with the person you invited, not in large group chats.
- Use the shortest sensible time window.
- Cancel passes if plans change.
- Do not share your own resident access, such as your card or app login, with visitors.
- Only use the official condo app. Never scan unknown QR codes posted around the estate to “register”.
- If you get an arrival notification you did not expect, contact the guardhouse straight away.
What about your visitor’s personal data?
A visitor app usually collects only the guest’s name, contact number, visit time and car plate. Under the PDPA, the MCST is responsible for protecting this data and should not keep it longer than needed. Guards may check a visitor’s photo ID if needed, but the PDPC’s guidelines generally discourage recording full NRIC numbers for routine visits. If you have questions, ask the managing agent or the MCST’s Data Protection Officer.
Help for residents who are not comfortable with apps
Not everyone wants to use an app, and that is fine. Visitors can still register at the guardhouse, and the guard will call or notify you for approval. Family members can also help older residents set up invites. Many estates run help desks in the lobby when a new app is introduced.
Troubleshooting common issues
Common problems and fixes
| Problem |
What to do |
| QR code will not scan |
Increase screen brightness, hold the phone steady, or go to the guardhouse |
| Barrier does not open for the car |
Check the plate was entered correctly; the guard can verify and open |
| Guest arrived outside the pass time |
Extend the pass in the app, or approve them at the gate |
| No arrival notification |
Check app notification settings on your phone |
| Cannot log in to the app |
Contact the managing agent to reset your account |
About myCondo
myCondo is a Singapore condo management platform with a resident mobile app, a web app for managing agents and the MCST, and guardhouse tools for security officers. It integrates with door stations, LPR cameras, barriers and CCTV from partners including Akuvox, Dahua Technology, Hikvision and Milestone, and is supported by a local team that handles setup, training and after-sales support.
Frequently asked questions
How far in advance can I register a visitor?
This depends on your condo’s settings. Most apps allow invitations days or weeks ahead.
Can I register several guests at once?
Yes. For gatherings, you can invite multiple guests, each with their own pass.
Does my guest need to download the app?
Usually not. They receive a pass link or QR code that opens on their phone.
Can tenants register visitors?
Yes, if the managing agent has registered them as occupants of the unit.
What if I lose my phone?
Contact the managing agent to secure your account. You can still approve visitors through the guardhouse in the meantime.
Want this at your condo?
If your condo still uses a logbook, share this guide with your managing agent or council. Our team offers a free visitor management review, with no obligation.
WhatsApp or call: +65 8812 3888
Email: [email protected]
Address: 8 Ubi Road 2, #07-13 Zervex, Singapore 408538
Related reading: QR Code Visitor Passes in Condos: How They Work and Are They Safe?
